MarketEYE
 

2014 U.S. Customer Survey Results - Customers Pick the Top Ten Best Performers

07.17.2014 // Ronald E. Bishop // Industry Conditions

The top ten companies that received the highest customer evaluations are shown in the following table.

Top Ten Best Performers - Questions 1-12

Rank Company Average Score Total Responses Base of Origin
1 Samtec 4.800 182 US
2 Kycon 4.685 33 US
3 HARTING 4.574 62 Germany
4 Phoenic Contact 4.561 108 Germany
5 WAGO 4.535 49 Germany
6 3M Electronics 4.482 160 US
7 Molex 4.471 284 US
8 Corning 4.469 22 US
9 Rosenberger 4.464 18 Germany
10 Weidmuellar 4.459 68 Germany
Industry Average 4.316

Highest Possible Score = 6.000

The top ten performers include five U.S. companies and five German companies. Samtec was ranked #1 for the third consecutive year.

The following table shows how the 2014 Top Ten ranked in the past five surveys conducted.

Top Ten Rank in Past Five Surveys

Company 2007 2009 2011 2012 2014
Samtec 1 2 1 1 1
Kycon 2 1 2 2 2
HARTING 6 26 14 8 3
Phoenix Contact 3 7 3 3 4
WAGO NIS NIS NIS NIS 5
3M Electronics 9 17 10 10 6
Molex 4 8 4 7 7
Corning NIS NIS NIS NIS 8
Rosenberger NIS 4 11 13 9
Weidmueller 12 11 12 6 10

NIS = Not in Survey

Of particular note:

Samtec was ranked #1 best performer in four of the past five surveys. Kycon is a strong #2.

HARTING has steadily improved performance since a poor ranking in 2009. Now the company has ranked in the Top Ten in the past two surveys, and recorded a strong #3 position in 2014.

Phoenix Contact clearly has demonstrated its ability to serve customers by a Top Ten rank in all the surveys.

3M Electronics dropped out of the Top Ten only once in the past five surveys.

Molex consistently has a Top Ten rank. Further, Molex is the only company that ranks in both the Top Ten for largest connector companies and Top Ten Best Performers.

Weidmueller has achieved Top Ten status in the last two surveys.

The distribution of responses by job function and sales channel is shown in the following table:

Distribution of Responses By Job Function and Sales Channel

Type Engineering Purchasing Other Total % of Total
OEM 136 59 14 209 46%
Cable Assy Mfr 6 15 11 32 7%
CEM 13 21 5 39 9%
Distribution 9 34 68 111 24%
Other 32 12 20 64 14%
Total 196 141 118 455 455
% of Total 43% 31% 26% 100% 100%

Note, 43% of participants were engineers and 46% were OEMs.

Further articles will identify best performers in areas such as quality, delivery, price, etc.

Share this:
Pinterest.png

Statements of fact and or opinions expressed in MarketEYE by its contributors are the responsibility of the authors alone and do not imply an opinion of the officers or the representatives of TTI, Inc.

Featured Contributor:
Ronald E. Bishop

bishop.png

Ronald E. Bishop founded Bishop & Associates Inc., a market research firm that specializes in the world electronic connector industry, in 1985. The firm publishes a monthly newsletter titled “The Bishop Report,” and the twice-monthly digital publication Connector Supplier.

The reports, produced by a staff of 20 researchers, focus on geographic regions, end-user equipment markets, connector products, and interconnect technologies.

The firm also provides executive placement services and conducts multi-client studies and customer surveys, and assists in merger and acquisition activity.

Bishop & Associates, Inc.

Click on a raw material to see a chart of its cost trend.
AluminumPalladium
CopperPlatinum
GoldSilver
LeadTantalite
NickelTin
OilZinc
Subscribe
Enter your email address below to receive email updates whenever we publish new content.Subscribe
TwitterFacebookLinkedINGoogle +PinterestYoutubeRSSSubscribe